Hi! I couldn't come to the blog yesterday because I spent 21 minutes on the phone with DirectTV yesterday trying 34 different set up codes to get my new remote to work. Actually, this story starts about six months ago when the remote stopped working.
I call, we go through a number of codes (fewer than 34) to restart the remote. I say, "you need to send a new receiver." They tell me that I need to order a new $15 remote first. I refused. They should send me a new remote. Do they not know I have options when I purchase television? You're going to lose a customer over $15? You were willing to give me NFL Sunday ticket at half price when I called to cancel it.
So for the past six months, the dude and I have been living like it's 1970--we get up to change the channels; the DVR can record, but we have to watch it all, including commercials, straight through; no pausing live tv. Finally, I snapped and ordered the fucking remote. Which, since we started this paragraph where we did, you know works fine; it's the receiver. They are sending me a "free" receiver for which I must pay $19.99 shipping. I'd like to point out, of course, that the receiver isn't costing me $20. It's cost me $35 because I had to buy the new remote. Can I send it back to them? I think they should send someone out here to check on my set up. I'd like to send the remote back to them up someone's ass. Actually, I want to put it up the asses of the dickheads who think that asking a customer to input 34 different set up codes to save--how much can a receiver possibly cost?--about $200 is a good idea. Good customer service, guys! Do they not know that Verizon contacts me either by mail, phone or in person, every day because even though they are the ones who bundled me into Direct TV in the first place, they want me to get FIOS now. Do these people not know how annoying they are? We have a--as in only ONE--tv that cost us less than $200. We enjoy our popular culture, but we aren't gadgety HD-type people. I don't really give a flying fuck who sends me the signals.
So anyway, my head exploded and I was unable to come to the blog. Aren't you glad I found a way to do it today?
Okay, I gotta walk the dog then write my letter to Direct TV.